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Reset Password

If you forget your password, you can reset it by following the instructions on this page.

Steps to Reset Password

When an administrator initially creates a user, it sets a username and password for him. After the user logs in, fill in the email address and change the password in Personal Center . If the user has not set an email address, he can only contact the administrator to reset the password.

  1. If you forget your password, you can click Forgot your password? on the login interface.

    Login Interface

  2. Enter your login email and click Submit .

    Forgot your password

  3. Find the password reset email in the mailbox, and click the link in your email. The link is effective for 5 minutes.

    Click the link

  4. Install applications that support 2FA dynamic password generation (such as Google Authenticator) on mobile phone or other devices. Set up a dynamic password to activate your account, and click Submit .

    Config dynamic password

  5. Set a new password and click Submit . The requirements for setting a new password are consistent with the password rules when creating an account.

    Update password

  6. The password is successfully reset, and you enter the home page directly.

Reset password process

The flow of the password reset process is as follows.

graph TB

pass[Forgot password] --> usern[Enter username]
--> button[Click button to send a mail] --> judge1[Check your username is correct or not]

    judge1 -.Correct.-> judge2[Check if you have bounded a mail]
    judge1 -.Wrong.-> tip1[Error of incorrect username]

        judge2 -.A mail has been bounded.-> send[Send a reset mail]
        judge2 -.No any mail bounded.-> tip2[No any mail bounded<br>Contact admin to reset password]

send --> click[Click the mail link] --> config[Config dynamic password] --> reset[Reset password]
--> success[Successfully reset]

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classDef k8s fill:#326ce5,stroke:#fff,stroke-width:1px,color:#fff;
classDef cluster fill:#fff,stroke:#bbb,stroke-width:1px,color:#326ce5;

class pass,usern,button,tip1,send,tip2,send,click,config,reset,success plain;
class judge1,judge2 k8s

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